Are you in the market for a new Gold Coast IT support provider, but don’t know where to start?

We understand. IT is a competitive industry and having so many companies to choose from can feel overwhelming.

So, how do you choose an IT support provider that’s right for your business?

There are 5 key areas to consider:

• People
• Location
• Rates
• Experience
• Reputation

People

Technology can be frustrating. That’s why it’s important to choose an IT support provider that gives you the personal experience and support your business needs. 

As you know, a business is only as good as its employees, so always consider the team behind the business you’re bringing onboard. Are they supportive and easy to work with? Are they friendly and helpful?

Location

You need to make sure they are located close to you.  When searching for an IT provider always consider where they are located to ensure they can show up on-site quickly when they’re needed.

Rates

What is their hourly rate? What are their ongoing fees? These are important questions to ask.

Experience

Does the IT support provider have experience servicing your industry? Are they familiar with the needs and requirements of your business? How long have they been providing IT support?

Reputation

Does the IT support provider have a good reputation? Do they have positive feedback from Google and Facebook?    Always invest in a business you can trust and be sure they are privacy and data security aware.

Once you’ve decided and chosen a Gold Coast IT Support provider, you can start to develop an ongoing relationship that will continue to support and service your business for years to come. 

If you haven’t made up your mind, please consider us – we tick all the boxes! 

People

Our staff are experienced, courteous and knowledgeable and always aim to resolve your IT issues on the first call. 

Location

Our HQ is centrally located in Hope Island, close to the highway, giving us quick and easy access to all major Gold Coast commercial hubs

Experience

The 2Gen team are experts in IT and we work with different sized businesses across the Gold Coast. Our team is flexible, adaptable and familiar with the technology requirements of organisations in a variety of industries. We have provided IT support for medical practices, legal, accountants, manufacturing, travel and much more! 

Rates

We believe that technologies which have a higher return on investment should be accessible to every business. That’s why at 2Gen we always strive to keep our rates low and minimise ongoing costs. When it comes to supporting Gold Coast businesses we believe in value for money.

Reputation

At 2Gen we have operated since 2007 and have a strong reputation on the Gold Coast as a leader within our industry. You can be sure that you’ll receive professional advice and expert service to help you succeed with all your technology needs.

We’re here to support larger businesses, right through to smaller organisations that need a more personalised approach.

No matter what your IT needs we are here to help. If you’d like to find out what 2Gen can do for your business, chat now, call us on 07 5676 7240 or fill out our contact form.

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