Uncategorised | March 27, 2020

Crazy Times! How we can help.

As business owners and entrepreneurs, we tend to have a flexible mindset. We are able to change our thinking to overcome obstacles and challenges – It’s a beautiful thing and we are glad to be apart of this tribe with you our valued customer!

It's business as usual for 2Gen, we are all working from home with the only limitation being that we are not available for onsite work and we are also seeing a few supply chain issues! With that in mind we have put together a list of services and ways  we can help your business during these crazy, scary and wild times!

OnDemand IT resources

We are able to provide temporary Helpdesk support resources to larger business that require short term assistance in managing high volumes of support requests or short-term technology projects. Our highly experienced team are available on demand for whatever time frames you require. Outsource to our local team!

Remote IT Support

Our highly experienced team is available to provide instant Helpdesk support to your workplace or remote workforce. Our service delivery model means we are flexible and can securely connect instantly with a customer’s! We have excellent resolution times and there isn’t much we haven’t seen!

Business grade hosted phone systems.

Our Business Grade Phone system is powered by 3Cx and starts at $120 per month for 2 concurrent lines. Unlimited calls to mobile and landlines Australia wide. You can have as many users as you want, and we can have this solution ready to go for you to start training your staff on how to use it within 2 HOURS! You do not need additional hardware such as headsets or Desk top phones as staff can install the 3Xc soft-phone app on the mobile and they are good to go within minutes! Need to be hands free? Easy use the phones headphones and you are away (providing they have a mic - Most do!) Don’t forget 3Cx is a business grade solution which includes Multiple concurrent lines (calls happening at once ), voice mail, Hold, and transfer abilities, Reception view, video calling/conferencing.

Business Technology Adviser

Many of our customers are using this time to reflect on their businesses and pivoting to ensure they remain relevant and can support their customers as best they can! This requires looking at your service or product delivery and the way your business operates in short! We are available to chat and offer advice on the best way to successfully leverage technology during these times!

Work force change management

Our team are experts at workforce change management ensuring that all the right members of staff have all the right access to what they need to be productive during these times! We also assist with the management of your licensing- This is s biggie as you do NOT want to be pay for licences you don’t need at times like this!

Cyber Security

We offer cyber security online training for your staff. This is invaluable to an in house work force and those working remotely! We are also able to assist with ensuring your business is not at risk or vulnerable to cyber-attacks! GAH imagine THAT. No thank you.

IT Cost Review 

Need to make some savings and not sure where to start with your Technology? Our Business Specialist can review you spends and advise Grants for licencing, FREE alternatives and where your IT budget could be tightened up!

We also offer External IT audits (keeping them honest audits) This means we review what your current provider has done and offer a cross check document. For some public companies this is a requirement to meet their obligations.

And lastly, remember we are a trusted CCIQLD QAssured provider and are here to help you and you business through these rough times. We have set up a group on Facebook called “ Gold Coast Business Technology Forum”   Post your IT issues, screenshots of errors or just Rant about your tech here.. and one of our experienced HelpDesk teamies will be happy to reply to your post with Support, Recommendations and Advice! All for FREE. Who knows you question may help someone else! Remember we are all in this together! Lastly please feel free to book time HERE to chat with Richard about how we can assist your business during these uncertain times!

Take care, stay safe. 

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