Help Desk

Our Approach

Our Help Desk service is there for you 24/7 with local, polite, dedicated and experienced staff to help you resolve IT support issues quickly and easily.

You will enjoy guaranteed response times and piece of mind knowing that your IT support request will be handled promptly and professionally.

We have the best IT support and ITIL based help desk on the Gold Coast.

No more I.T support head aches

NO QUEUES

Your staff get immediate high priority support.

NO FUSS

We are here to help you resolve issues as quickly as we can and with minimal interruption.

EXPERT SUPPORT

We are experts at our craft. You know that you will get support issues resolved quickly.

GUARANTEED RESPONSE TIMES

We guarantee our response times with our financially backed service level agreements.

Find out how 2Gen can help you.

Get in touch for a free consultation Contact Us

WHAT YOU NEED TO KNOW ABOUT

Help Desk

The key to our IT support success is our ITIL processes, we document, capture and reuse knowledge for each client and ensure that the right staff member is assigned to each support case.

Our Help Desk service is an affordable, month to month, fixed fee service that will enable your staff to work with technology that is secure, fast and reliable.

IT support used to be "part" of my role. Using 2Gen's Help Desk has allowed me to focus on what I should be doing instead of worry about technology"

Darren / MCCGC