Our Vision

To help all of our client’s succeed with technology

  • Listen to and understand your businesses needs, problems and future goals
  • Review and measure your technology
  • Continually improve your technology with our “success with technology” system
  • Implement a clear technology plan for you
  • Regularly meet with you to gather feedback and measure success
  • Continue to discover and deploy new and innovative ways that technology can do more with less
  • Ensure everything we do is to help you achieve your goals

10 Years in Business

We've done the ten thousand hours, and then some.
2Gen has been in business for over 10 years. We know technology and we know business.

Technology Evolves

So do we
We facilitate change not because it’s shiny, new, cool, but needed for increased effectiveness and efficiency across the organizations we work with.

Cyber Security

Without it, we are lost
We all must improve our cyber security posture, awareness and resilience to continue to do business into the future.

Who we are

Skillful, honest, humble, technology entrepreneurs

2Gen was created in 2007 as the next generation of IT service companies, becoming one of the first managed service companies on the Gold Coast. This new service model enabled our clients to experience a very high level of service at a fixed fee per month.

We created long term, win-win business engagements with clients – the better we performed, the less downtime for the client and the less time we spent on recurring issues.

We have a strong focus on:

Business continuity – making sure technology is always available for clients
Cyber security – making sure technology is safe and secure
Implementing technology that helps a business grow, save money and be more efficient
Change management – ensuring that everyone uses and has a positive experience with technology

We love technology and are continually learning, improving ourselves and our business.
We all enjoy seeing the benefits of technology in our own and client’s businesses.

We manage a diverse range of clients, that vary in size and industry, they all have the same needs – they use technology to operate, innovate and be successful.
If you need a good, local team to support your business technology needs, please contact us.
We are a good, honest and skillfull team that looks forward to helping you succeed with technology.

Find out how 2Gen can help you.

Get in touch for a free consultation Contact Us

Our Team

Meet our team

Richard Fitgerald

Director

Founding 2Gen a decade ago, Richard has spent his career honing his business and technology skills in the IT industry. With international experience acquired over 18 years, Richard devotes his considerable expertise to advising clients in streamlining their technology assets and building more efficient operations as a result.

Richard Fitgerald

Director

Stuart Mitchell

Service Manager

Stuart has a Science degree in Games Design and is armed with Certification in IT, as well as solid experience in the field, working in Education and for clients in various industries for more than 10 years. He has been with 2Gen for 2 years and is currently the firm’s Service Manager. Known for his attention to detail, professionalism and advanced, well-rounded knowledge of IT infrastructure, Stuart is also able to adapt, think beyond the square and resolve complicated problems.

Stuart Mitchell

Service Manager

Val Hall

Administration

Val is our newest team member. She is here to help clients as well as the tech guys. She has worked in the Administration and Finance sectors for over 10 years. She likes it when things are well organized and efficient. She makes sure everything runs smoothly and in a timely manner. Plus keep the guys organized and on time for any onsites.

Val Hall

Administration

Charles Saunders

IT Support

A dedicated gamer who came to IT through his love of dissecting and reconstructing all manner of machines and gadgets, Charles has his Cert III and Diploma of IT, and described himself as “well and truly hooked on IT”. His ability to identify potential issues will be of genuine benefit to clients, and his experience with various scenarios means he is able to offer insight into measures which can stop potential future problems, thus preventing hours of headaches in the future.

Charles Saunders

IT Support

Michael Welsh

IT Support

With a background of 15 years in the Electronics Manufacturing Industry, coupled with formal qualifications in IT and a life-long interest in fixing and building computers, Michael is an asset to 2Gen. Clients recognise Michael for his good people skills, great depth of patience and a willingness (which he calls “stubbornness”) to fix the problem, no matter how difficult.

Michael Welsh

IT Support