Why 2Gen I.T Management and Managed I.T Services?
2Gen's I.T Management and Managed Services: Reduce your I.T TCO, Increase Worker Productivity, Increase your System Availability, Protect your Intellectual Property and Enhance your Security.
Our company was founded with a simple question, 'would it be possible to align the interests of business owners and an IT support provider?' Traditional computer and network support models require that a business take all of the risk. By charging by the hour, IT support providers have an incentive to a) send the least qualified resource, b) take as long as possible to repair an issue and c) fail to prevent future problems. Business owners, on the other hand hope to a) get the best qualified resource, b) get their issues repaired as fast as possible and c) prevent future problems. We saw this misalignment as an opportunity.
Our core managed service, Managed IT , was developed specifically to provide business owners with a technology management solution that aligns their interest with ours. By charging a flat-month fee for unlimited, all-you-can-eat management and support, 2Gen's interest are aligned with the business owner's interests. Specifically, if an issue arises, it costs 2Gen, which means that we do everything we can to ensure that both parties enjoy 100% UPTIME. This is the value in what we do and what you can expect.
Teamwork. We employ a teaming approach; interacting with our clients and assigning each a specific, dedicated support team consisting of: technical team lead, senior engineer, project engineer, and one or more help desk technicians. Each team is supported by a help desk manager, project manager and client escalation manager.
Finally, 2Gen's Managed I.T contracts are all month-to-month allowing business owners to reevaluate their relationship each month. Just like a full-time employee, our relationship is 'at-will' and can be terminated at any time. If you were to hire a fully qualified, expert team of I.T professionals, it would cost 10 times as much. Call us today on 07 5514 3389 and arrange an appointment and discover how much we can benefit you.
